What drivers and couriers say and do matters most. In 2021, their feedback inverse and improved Uber in ways both big and small. And this year, Uber employees – from executives, product managers, engineers and our CEO Dara – chose to sign up to drive or to evangelize and striking the road.

In 2022, we want to hear from drivers and couriers even more than and then we can put their ideas to work.

Listening & Fixing

2021 was a year of listening and walking (or driving) in drivers' and couriers' shoes — the more than we listened to them, the more we were able to brand changes.

Uber employees —including Dara — chose to bulldoze and evangelize on their own time and provide feedback about their experiences using the platform. That feedback resulted in more than 300 fixes that meaningfully improved the driver and courier experience.

We as well launched Uber Crew , a program that lets drivers and couriers share their feedback with Uber employees and so we can make real and meaningful changes. We are looking forward to expanding this in 2022.

Among other things, nosotros've worked to make first trips as piece of cake equally possible with guided prompts and clear resources, and nosotros've improved the navigation feel to large apartment buildings, which couriers accept told the states is a challenge, and which Uber squad members experienced commencement-hand.  Our executives and employees volition exist doing even more listening and fixing next yr.

Saying Thank You

It has been a summit priority to ensure that employees from the CEO level on down are connecting with drivers and hearing almost their experiences outset mitt. Equally nosotros head into the holiday season, we wanted to offer employees some other way to connect with them and thank them for partnering with united states of america this year. That'south why, we hosted our first-ever Appreciation Phone Banking company to give thanks drivers and couriers for using our platform to earn with usa this yr. Employees at all levels – from Dara and the entire Executive Team – volunteered and made more than ten,000 calls.

Getting a Break on Gas

Gas prices have been on the ascent and gas is a summit expense for many drivers and couriers. That's why we partnered with GetUpside to back up drivers while they're on the road. At present, with a tap of a button in the Uber app, drivers tin can suspension trip requests and navigate to nearby gas stations where they can get up to  25¢ per gallon back from GetUpside. We know this is disquisitional for drivers and will continue to wait for new ways to support them.

Helping with Vaccine Access

Earlier this twelvemonth, we launched land guides to help drivers and couriers across the US navigate the vaccine process. And in March, we worked with Walgreen's to denote a partnership that allows drivers and couriers to book a vaccine engagement in the app. We're continuously monitoring COVID-xix around the world and working to help keep those who rely on our platform good for you and safe.

Prioritizing Prophylactic

From giving out 600,000 canisters of Clorox Disinfecting Wipes across the Usa and launching RideCheck for couriers who use Uber Eats, we've continued to use our global reach and technology to keep the health and safety of drivers at the heart of everything we do.

Nosotros've strengthened our rider verification process and put more than safeguards in place to validate the identity of riders who set upwards an account without a credit card. We also created Proof of Trip Status to aid drivers and couriers quickly verify their trip condition if needed. Drivers and couriers can now also add together an emergency contact that Uber can phone call in case of an emergency.

Improving Maps

Drivers and couriers have told us that one of their biggest pain points when driving or delivering is navigation. Last summertime, we appear new app enhancements for drivers and riders that are helping create a smoother pickup and drib off process.

Going forwards, our maps team volition continue to improve the navigation experience.

Didactics & Career Opportunities

We know using the Uber platform may exist a temporary terminate on someone's career journeying and we want to give them new resources that can help them accomplish their dreams. In July, Dara announced that nosotros were giving drivers and couriers effectually the world the opportunity to learn a new language—for free and fully integrated in the driver app through a partnership with Rosetta Stone. We are likewise connecting drivers and couriers to gratis financial literacy classes and coaching.

Drivers and couriers are the power behind every ride and every repast that's delivered on the Uber app. As nosotros caput into 2022, we desire to keep listening to and doing more for the millions of people who brand our platform work. We look forward to sharing new initiatives in the New Year!